3400 Cushman Street • Fairbanks, AK 99701 View Map
Sales: (888) 270-6586
Service: (877) 306-7051
Parts: (888) 341-8494

The Official Dealership Of Life In Alaska!

Welcome to Gene's Chrysler Service Department

New Oil Change Prices

Conventional: Was $101.60 - Now $89.96*

Synthetic: Was $157.30 - Now $99.95*

*Up to 7 quarts. Need more oil? Less? See dealer for additional pricing!

The following are a few frequently asked questions we get from our customers:

How do I make an appointment?

The most accurate way to make an appointment is to call the Dealership and speak with our appointment clerk. She is available Monday-Friday from 7:30 am to 4:30pm.

My appointment was @7:30… why is my vehicle not in?

All of our appointments are for the DAY. We ask you to bring your vehicle in between 7:30am & 9:00am in order to accurately plan our daily work flow.

How long will this take?

Your diagnosis/repair will begin when the appropriately trained technician is available. When you vehicle has been diagnosed and warranty coverage/approval is obtained, we will then take the needed steps to repair your concern. This may include ordering parts.

How long does it take to get parts?

Special Order Parts are shipped in 2 ways:

PS RED: 1-2 business days, customer pays freight with this opiton.
STOCK ORDER: 7-10 business days, no freight.

Is my repair covered under warranty?

Warranty coverage is not guaranteed. Manufacturer’s warranty covers defects in materials and workmanship for a period of 3 yrs or 36 thousand miles. Whichever comes first. Warranty repair coverage is determined at the completion of diagnosis.

What is the difference between Factory Warranty and My Service Contract?

Factory warranty is provided by the Manufacturer and goes with the vehicle. A Service Contract is additional warranty coverage purchased by you the owner and does not transfer with the vehicle.

Does Gene’s provide a loaner during my repairs?

No, we are unable to provide a loaner vehicle; however, we do have a complimentary local Shuttle Service to and from work.

My car is under warranty, why can’t I get a free Rental?

FCA Basic warranty does not provide rental car benefits. However, it does make rental assistance exceptions on a case by case basis. Rental assistance follows a strict set of guidelines and does not provide rental assistance while the vehicle is waiting to be seen.

Tow-in/Walk in Customers

These vehicles are scheduled in for our next available appointment date. However, we will fit the vehicle in as soon as possible.

How much will this cost?

Cost will depend on the repair. Repair costs include the following: Diagnostic time, repair time, parts cost and shop supply fees. All repairs are based on All Data repair guide, unless covered under warranty.

Maintaining My Vehicle.

Your owner’s manual provides a maintenance guide for properly maintaining your vehicle.

SERVICE SCHEDULIING:

We always suggest you call in advance to schedule your repair visit.

Our Service Department operates off a scheduling system that allows us to schedule a reasonable amount of work that can be completed in one day. Remember if you wait until the last minute we may not be able to schedule your vehicle for the day you would like.

If you have a number of items to be addressed, please be prepared to leave your vehicle for more than one day.

Even though you drop your vehicle off in the morning, your repairs may not be started until later in the afternoon. There are many variables that determine the order of work, also, at times what appears to be a simple diagnosis turns into hours of unforeseen repairs. Therefore, we ask that you allow us the entire day to repair your vehicle.

Winter Tips


  • WARMING THE INSIDE OF YOUR VEHICLE: Your heater fan speed should be set on low to medium. Also, use the recirculate setting while warming your vehicle.
  • USING YOUR E-BRAKE: Use your emergency brake sparingly. Remember, the Emergency Brake can freeze to your brake rotor which will not allow the wheels to turn.
  • CARRY A WINTER SURVIVAL KIT: This kit should include the following: Flash Light, gloves, warm socks, winter boots, heavy jacket, sleeping bags/blankets, matches, water, food (protein bars), etc. You should always have the appropriate gear with you to either spend the night out or walk 1 mile.